This refund policy applies to the website clevion.org (hereinafter referred to as “this website”). By completing your purchase, you agree to the terms of this refund policy.
I. Scope of Refund Application
This website supports refund applications under the following conditions:
Goods damaged or defective during transportation;
Incorrect goods received or goods not matching the order;
Goods not received and logistics confirmation is abnormal;
Other situations confirmed by this website to meet the refund conditions.
II. Refund Application Time
Users must submit a refund application within 30 days of receiving the goods. Applications submitted after this period may not be accepted.
III. Refund Process
To apply for a refund, please contact us via email at [email protected] and provide the following information:
Order Number
Problem Description
Relevant Photos or Proof
After approval, we will provide specific return instructions.
IV. Return Address
To return any item, please send it back to the following address:
4256 PACKINGHAM DR
MOBILE, AL, 36609
USA
Please be sure to include your order information in the return package so we can quickly identify and process your request.
V. Refund Processing Time
After we receive and inspect the returned item, the refund will be processed within 3–7 business days and will be credited to the original payment method. The exact arrival time may vary depending on the payment platform.
VI. Non-Refundable Circumstances
The following situations may not qualify for a refund:
The item has been damaged by the user or shows obvious signs of use;
The item was returned without authorization;
The refund request period has expired;
Delivery issues caused by an incorrect address provided by the user.
VII. Shipping Costs
If the return is due to product quality issues or the wrong item was sent, the return shipping cost will be borne by this website; for other reasons, the return shipping cost will be borne by the user.
- Contact Us
If you have any questions about our refund policy, please contact us:
Email: [email protected]